Payouts
How long until I receive the money?
It depends on the rail you chose, not on us. The typical timing is shown before you confirm.
The total breaks into three parts: on-chain confirmations, from one minute to about thirty depending on the network; automated checks, on the order of a second; and settlement on the rail, from seconds to several business days.
The rail dominates the large gaps. A SEPA Instant transfer settles in seconds, weekends included. A classic SEPA transfer goes out on the next business-day clearing cycle. A SWIFT wire takes two to five business days.
Every rail page publishes a median and a 95th percentile timing. The second matters as much as the first: it is what happens one time in twenty.
Going further
This article does not cover your case?
Open a ticket with the order number and, if it concerns a deposit, the transaction hash. Those two items are usually enough to settle it with no further exchange.
Contact us