Support
Help centre
Each article answers a real question by giving the mechanism and the action expected of you. An answer limited to "contact support" would teach nothing and lengthen the queue.
30 articles across 7 categories.
01
Browse by category
Orders
Creating an order, understanding the rate window, finding a receipt.
4 articles
Deposits
Minimum amounts, memos, multiple sends, network mistakes.
5 articles
Payouts
Settlement times, accepted accounts, rejections and unavailable rails.
5 articles
Verification
Expected documents, causes of refusal, timing, source of funds.
4 articles
Security
What we will never ask you for, and how to spot a scam.
4 articles
Fees
Where to see the breakdown, why fixed fees exist, volume discounts.
4 articles
Problems
Late deposits, unexpected amounts, orders under review, unsupported countries.
4 articles
02
Most asked questions
- How long until I receive the money?
- It depends on the rail you chose, not on us. The typical timing is shown before you confirm.
- How long does my rate stay firm?
- Fifteen minutes for a volatile asset, thirty for a stablecoin, from order creation.
- My deposit is not showing, what should I do?
- First check the network and the confirmations reached on an explorer before reporting it.
- The amount received is not the one announced
- First check the quantity actually deposited: it is often lower than the one typed at the sender.
- Can I have the payout sent to someone else’s account?
- No. The destination account must be in the exact name of the verified person, with no exception.
- Someone is asking for my recovery phrase
- That is an attempt at theft, without exception. No legitimate service ever needs it.