Risk disclosure

Digital assets are neither bank deposits nor guaranteed instruments. Their value can fall sharply and quickly, down to zero. No public deposit guarantee scheme covers funds while they are held as a digital asset.

Converting an asset into legal tender removes none of those risks: it ends them for the converted portion, and in the meantime exposes you to the risks of the operation itself. This page states both.

Nothing on this site is investment advice, a personal recommendation or an inducement to trade. We know neither your financial situation, nor your objectives, nor your horizon: we are therefore in no position to advise you, and we will not pretend to be.

The price of a digital asset can move several percent in minutes, including during the deposit window. Locking the rate protects you from that movement for a given order, but only for the stated period and only if the deposit arrives in time.

Once the window passes, the locked rate falls away. If the market dropped meanwhile, the new net amount will be lower than the one quoted. That is not a penalty: it is the end of a price guarantee we cannot hold indefinitely without exposing ourselves.

Stable assets are not risk-free either. An asset pegged to a currency can drift from its peg, and that drift passes straight through to the amount you receive.

A transaction confirmed on a public network cannot be reversed, not by you, not by us, not by the network operator. There is no equivalent of a wire recall or a card chargeback.

• Sending on the wrong network — USDT on ERC-20 to a TRC-20 address, for instance — lands nowhere automatically recoverable.
• Sending to the address of an asset other than the one on the order is not matched and requires manual recovery, possible on most EVM-compatible networks, often impossible elsewhere.
• An address copied from a clipboard altered by malware sends the funds to a stranger, permanently.

Public networks experience congestion, sudden fee spikes, block reorganisations and, more rarely, outages. None of these events is under our control and none is predictable.

The number of confirmations we require before releasing a payout is calibrated network by network against the reorganisation depth observed historically. A seemingly fast network may therefore require more confirmations than a slow one. That requirement protects you as much as it protects us: a payout released on a transaction later reorganised would be unrecoverable.

Between the confirmation of your deposit and the crediting of the payout, funds pass through us and then through a payment institution. That interval carries counterparty risk, including ours.

We limit that exposure by holding funds for the shortest necessary time, segregating customer funds from own funds, and keeping no reusable balance on your behalf. We cannot remove it, and nobody can.

The framework applying to digital asset services is evolving fast and divergently from one country to the next. A decision by an authority can restrict an asset, close a corridor or impose a new requirement at short notice.

Concretely: an asset available today may cease to be, and an open country may switch to refusal of service. We publish those changes with their reason and their date, and we give notice beforehand whenever the regulatory timeline allows.

• Account takeover: the absence of a second factor remains the leading cause of payout diversion. A second factor is mandatory above the second verification tier.
• Phishing: we will never ask for your recovery phrase, nor ask you to deposit to an address sent by message. A deposit address exists only inside your order.
• Impersonation fraud: nobody here will ask you to convert funds to “secure” an account, or to do so on someone else’s behalf.
• Wrong details: a valid but incorrect IBAN sends the money to someone else. Recovery then depends on the goodwill of the receiving bank.

In most jurisdictions, disposing of a digital asset for legal tender is a taxable event, even if the proceeds stay in your bank account. The tax due, its basis and the reporting obligations depend on your personal situation.

We give no tax advice and do not compute your tax. Your account area exports every operation in a format an accountant or filing software can use.