Terms of use and of service

Fiatside converts a digital asset you hold into legal tender, paid out on a local payment rail in your country. That is the entire service: one operation, one direction, one beneficiary.

You send a digital asset to a deposit address assigned to a specific order. Once the network confirms the deposit, we execute the conversion at the rate locked when the order was created, then issue a payment to the details you provided, on the rail you chose.

What the service is not

• It is not a custody service. We do not hold your assets on your behalf: deposited funds are converted and paid out, they do not sit with us beyond processing time.
• It is not a wallet. There is no reusable balance, no send-to-a-third-party function, no key storage.
• It is not a service for buying digital assets or swapping one for another. The direction is fixed: digital asset to legal tender.
• It is not investment advice, tax advice or a personal recommendation. Nothing published on this site is an inducement to buy, sell or hold an asset.

The service is open to adult individuals acting on their own behalf, and to duly represented legal entities. You must reside in a country where the service is open: the list is published, generated from the product configuration, and the block is enforced technically.

• One account per person. Holding several accounts as the same person leads to their suspension.
• The payout beneficiary must be you. We do not pay third parties: that is a compliance rule, not a commercial preference.
• You are responsible for keeping your credentials confidential. A second factor is strongly recommended and becomes mandatory above the second verification tier.
• You must tell us without delay about any unauthorised access to your account.

A quote binds nobody. The contract forms when you confirm the order after seeing the net amount, the full fee breakdown and the rail’s estimated timing. At that moment the rate is locked for the duration of the deposit window.

1. You quote: asset, amount, country, rail. The net amount appears before any sign-up.
2. You enter the beneficiary. The format is validated against the rail before you can continue.
3. The order is created. A deposit address is assigned to you, with the memo if the network requires one.
4. You deposit. The locked rate applies as long as the deposit reaches the address within the stated window.
5. The network confirms. The number of confirmations required depends on the network and the amount.
6. The payment goes out on the chosen rail. A detailed receipt is issued and stays downloadable.

The price is made of four separately displayed lines: the mid-market rate used, our margin in basis points, the estimated network cost for the deposit, and the rail’s own fee. These lines sum to exactly the gap between the gross and net amounts. That equality is checked on every quote: if it does not balance, the quote is refused rather than rounded.

We hide no margin inside the displayed rate. The mid-market rate shown is the one used in the computation, and the margin appears as a separate line. That is the structural difference with a service advertising “zero fees” while taking three percent in the rate.

If the deposit lands after the window expires, the locked rate falls away. We then re-quote at the current rate and ask you to accept it before anything is paid. You may refuse: the return procedure described in the refund policy then applies.

The times shown are the rail’s, not ours. SEPA Instant settles in seconds, weekends included; standard SEPA runs into cut-off times and business days; an international wire takes several days and involves intermediary banks we have no control over.

We commit to what we control: issuing the payment instruction as soon as the required confirmations land and compliance checks clear. We do not commit to the final credit date of a rail we do not operate, and we will never present it as a guarantee.

• Provide accurate, current information and beneficiary details that belong to you.
• Deposit only funds you own and whose origin is lawful.
• Use only the network stated for the deposit, and include the memo where the network requires one.
• Do not use the service on behalf of a third party, nor to circumvent a geographic restriction, including through an IP anonymisation service.
• Tell us about any mistake on your side as soon as you notice it: a misrouted deposit is far easier to recover when reported early.

• Show the net amount and every fee before any sign-up and before any order is created.
• Lock the quoted rate for the stated period, without revising it downwards if the market moves in our favour.
• Execute or refuse an order, but never leave it without a state: every state in the flow has an exit, including the exception states.
• Return your funds under the refund policy where the operation cannot be completed and the law does not prevent it.
• Explain a refusal, within the limits of what regulation allows us to disclose.

We may suspend an order, refuse to execute it or close an account in the following cases: incomplete or failed identity verification, a sanctions list match, chain analytics showing unacceptable exposure, inconsistency between declared information and observed activity, suspected fraud or use on behalf of a third party, or a connection from a country under refusal of service.

We are answerable for failures attributable to us in performing the service. We are not answerable for changes in the value of digital assets, for the behaviour of public networks, for delays inside intermediary payment institutions, or for the consequences of incorrect information you supplied.

No clause in this document operates to exclude our liability for gross negligence, wilful misconduct or personal injury, nor to deprive you of the mandatory rights your country of residence grants you as a consumer.

The text, editorial structure, diagrams and code of this site are protected. You may cite a page by linking to it directly; you may not reproduce a legal document or a guide in full and present it as your own.

The names of the payment rails, networks and assets mentioned belong to their respective owners. Mentioning them describes technical interoperability; it implies no partnership, sponsorship or endorsement on their part.

Any substantive change is published with a new version number and a new effective date, and notified to you at least 30 days before it takes effect. Orders already created remain governed by the version in force on the day they were created.

If a change does not suit you, you may stop using the service and ask for your account to be closed before the effective date, at no cost and without giving reasons.

The governing law is that of the country where the publishing entity is established. That entity is not yet registered: until it is, the exact statement appears on the legal notice page, where it is shown explicitly as pending rather than under a placeholder value.

Whatever that law is, you keep the benefit of the mandatory consumer protection rules of your country of habitual residence, including the ability to bring proceedings before its courts.

Before any action, the complaints procedure must be used: it provides an acknowledgement within 48 hours, a reasoned first answer within 10 business days and an internal escalation. Referral to a consumer mediator, where available, remains open and free of charge for you.