Fiatside

Problems

My country is not on the list

Three possible reasons: no reliable rail, a regulatory framework beyond our reach, or sanctions.

First reason: no reliable payout rail is integrated there. That means no regulated provider can push funds through an API with documented timings and ceilings. It is an honest "not yet".

Second reason: the local framework requires an entity or licence we do not hold. Operating without that status would expose our customers as much as us. It is a "no" until that changes.

Third reason: the country is under international sanctions or a local ban on exchange services. That refusal is not discretionary. The geographic restrictions page states the exact reason country by country.

Going further

This article does not cover your case?

Open a ticket with the order number and, if it concerns a deposit, the transaction hash. Those two items are usually enough to settle it with no further exchange.

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