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Problems
Late deposits, unexpected amounts, orders under review, unsupported countries.
4 articles in this category
- 01
My deposit landed after the rate expired
The order is re-quoted at the current rate. You must accept the new amount before any payout.
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The amount received is not the one announced
First check the quantity actually deposited: it is often lower than the one typed at the sender.
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My order has been under review for hours
A manual review is triggered by a file discrepancy or by the on-chain source of funds analysis.
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My country is not on the list
Three possible reasons: no reliable rail, a regulatory framework beyond our reach, or sanctions.
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