Help centre
Deposits
Minimum amounts, memos, multiple sends, network mistakes.
5 articles in this category
- 01
Why is there a minimum deposit amount?
Below a certain amount, the fixed costs of the operation exceed the deposit’s economic point.
Read the article - 02
My deposit is not showing, what should I do?
First check the network and the confirmations reached on an explorer before reporting it.
Read the article - 03
Can I send in several transactions to the same address?
Yes. Sends received during the window are added together and treated as one deposit.
Read the article - 04
I sent on the wrong network
Recoverable in most cases between EVM chains, with manual work. Not always elsewhere.
Read the article - 05
When is a memo mandatory?
On XRP, Stellar and TON. Without it the deposit arrives with no identity and goes to manual handling.
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