Fiatside

Fees

Is my platform’s withdrawal fee included?

No. They are charged by the platform you send from and do not appear in our breakdown.

When you withdraw from an exchange it applies its own withdrawal fee, which it sets freely and generally above its real cost. That amount does not pass through us and is not part of our schedule.

It still counts in your total cost, and you must add it to compare two solutions honestly. On small amounts it often weighs more than the spread applied to the conversion.

Also check whether your platform deducts that fee from the amount you typed or adds it: in the first case you send less than planned, producing an underpayment processed at the locked rate.

This article does not cover your case?

Open a ticket with the order number and, if it concerns a deposit, the transaction hash. Those two items are usually enough to settle it with no further exchange.

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