Fees
Are there discounts by amount?
Yes, through automatic tiers published in the schedule. There is no individual negotiation.
The pricing policy includes volume tier discounts, applied automatically as soon as the operation exceeds the matching threshold. The schedule is public and identical for everyone.
We do not offer case-by-case negotiated pricing. A public schedule applied mechanically is verifiable; a negotiated rate is not, and it turns advertised transparency into a claim.
The thresholds and discounts in force are on the fee schedule, alongside the other spread components.
Going further
This article does not cover your case?
Open a ticket with the order number and, if it concerns a deposit, the transaction hash. Those two items are usually enough to settle it with no further exchange.
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