Fees
Where do I see the fee breakdown before ordering?
On the quote itself: every line is shown with its calculation basis, before any signup.
A quote shows the value at mid-market, then each deduction separately — spread, network cost, rail fee, and the FX line when the payout currency differs — then the net.
The lines sum to exactly the gap between gross and net. That check runs on every quote: if the equality does not hold, nothing is displayed. So you can redo the calculation yourself.
The fee schedule publishes the components of the pricing policy, and the comparison page applies the calculation to each rail for an amount you choose.
Going further
This article does not cover your case?
Open a ticket with the order number and, if it concerns a deposit, the transaction hash. Those two items are usually enough to settle it with no further exchange.
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